Job Description

Join Our Team as an Administrative Assistant!

Are you organized, people-oriented, and ready to grow your career? We're looking for a motivated Administrative Assistant to join our Home Health Agency. This is a great opportunity for someone who wants to make a real impact, grow with us, and support both employees and clients in a meaningful way.

In this role, you'll be the heartbeat of the officesupporting recruitment, onboarding, employee relations, compliance, client services follow-up, and overall office operations. If you're proactive, detail-driven, and love creating a positive work environment, we'd love to meet you! We're looking for someone who doesn't just complete tasks but actively looks for solutions, strengthens client relationships, improves retention, streamlines processes, and helps the office run smoothly.

Recruitment & Onboarding

• Assist with phone calls, taking messages, and directing calls as needed.
• Be the first friendly face (and voice!) for visitors, employees, and applicants.
• Post jobs, screen resumes, and schedule interviews.
• Coordinate onboarding and orientation, ensuring new hires feel welcome and set up for success.

Client Services & Retention Support

• Conduct client follow-up calls to ensure satisfaction with services.
• Assist with caregiver-client match follow-up to promote strong, lasting placements.
• Help address minor client concerns and escalate issues appropriately.
• Support retention efforts by maintaining consistent communication with clients and families.
• Track client satisfaction and identify opportunities to improve service delivery.
• Visit clients in person as needed to ensure quality care and strengthen relationships.
• Work closely with scheduling and leadership to ensure continuity of care and coverage.

Employee Relations & HR Support

• Answer employee questions and support them with policies and procedures.
• Keep employee records up-to-date.
• Plan employee appreciation events and manage social media to celebrate our amazing team.
• Support caregiver engagement efforts to improve morale and retention.

Administrative Support

• Handle data entry, filing, and office reports.
• Assist with billing, invoicing, and finance-related administrative tasks.
• Manage office supplies and equipment.
• Schedule appointments, coordinate meetings, and maintain calendars.
• Support leadership with special projects and reporting as needed.

Compliance & Reporting

• Ensure all processes follow state, federal, and company regulations.
• Maintain confidentiality and professionalism at all times.

What We're Looking For

• High school diploma required; Associate's degree in Business, Healthcare, or HR preferred.
• 13 years of administrative experience (Home care experience a big plus!).
• Strong organizational and multitasking skillsyou thrive in a fast-paced environment.
• Excellent communication skills and a warm, professional presence.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• A positive, solution-oriented attitude with a passion for helping people.

This position requires Level 2 background screening through Florida's Care Provider Background Screening Clearinghouse.

Why You'll Love Working Here

• Opportunities to grow into a dynamic HR and Client Services career path.
• A supportive, collaborative team that values your ideas.
• The chance to truly make a difference in both employees' and clients' lives.
• A positive, mission-driven culture where your work matters every day.

Ready to join a team that feels like family? Apply today and grow with us!

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