Job Description

Hornblower Group

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada.

Position Summary:

We are seeking a highly organized, collaborative and detail-oriented project manager to oversee the execution, workflow and delivery of all creative projects across the organization. This role will work closely with the Creative Director to manage project timelines, priorities, resources and communication across internal teams, external agencies and freelance talent.

The Creative Project Manager will serve as the operational backbone of the creative team, ensuring projects are delivered on time, within scope and aligned with brand standards and business objectives. This role requires a strong understanding of creative production workflows, stakeholder management, asset organization, budget management and Monday.com as a project management system.

The ideal candidate thrives in a fast-paced environment, can manage multiple priorities simultaneously, and possesses exceptional communication and organizational skills.

Duties and Responsibilities:

• Project Management & Workflow Oversight for the Creative Team:
  • Manage the end-to-end lifecycle of creative projects from intake through delivery and archiving.
  • Build and maintain detailed project timelines, schedules, milestones and deliverables within Monday.com.
  • Ensure all creative projects are delivered on time, on brand, and aligned with stakeholder expectations.
  • Monitor all project progress and proactively identify risks, bottlenecks and resource constraints.
  • Facilitate project kickoffs, status meetings and post-project recaps.
  • Manage the creative budget including invoices and monthly reconciliations.
  • Work closely with the Creative team to develop and refine workflow processes to improve efficacy, collaboration and output quality.
• Creative Team and Resource Management, which includes:
  • Coordinate daily workflow across the in-house creative team, agencies, vendors ad freelance partners.
  • Assist the Creative Director In prioritizing creative requests and balancing workloads across teams.
  • Allocate resources appropriately to ensure deadlines and business priorities are met across multiple Hornblower business units.
  • Maintain clear communication between the creative, marketing, campaign planning and leadership teams.
• Own and lead Creative Operations for the Hornblower Family of Brands:
  • Manage creative intake requests and ensure all projects include complete briefs, timelines, approvals and required assets.
  • Track project approvals and feedback rounds to ensure timely revisions and final delivery.
  • Maintain consistency in brand standards, file naming conventions, version control and asset organization.
  • Oversee the archiving and organization of completed projects and creative assets for future accessibility.
  • Oversee the Creative DAM (digital asset manager) including developing naming and tagging conventions, file management and asset licensing and permissions.
• Creative Platform and Systems Management:
  • Serve as the subject matter expert for Monday.com and support ongoing optimization of workflows, dashboards, automations and reporting.
  • Train team members and collaborators on project management best practices and system usage.
  • Generate campaign summaries, reports and project status updates for leadership and stakeholders.
• Additional duties as required.

Requirements & Qualifications:

• Bachelor's degree in marketing, Communications, Design, Project Management or related field preferred
• 3+ years of experience in creative project management, marketing operations, agency traffic management or related role
• Deep proficiency with Monday.com required
• Experience managing multiple stakeholder, agencies, freelancers, and cross-functional teams
• Exceptional organizational, communication and time-management skills
• Ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment
• Familiarity with Adobe Creative Suite, collaboration tools, and marketing workflows is a plus

Hornblower will consider qualified applicants with arrest and conviction records in a manner consistent with fair chance or other applicable laws and regulations.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

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