Job Description

Hardware Technician

Gophermods was founded in 2010 in Minneapolis, MN and has grown into a nationwide partner for schools and small to medium-sized businesses. We support every stage of the technology lifecycle - computer repair, device refurbishment, and professional services. Located in New Brighton, MN, just minutes from downtown Minneapolis in the Twin Cities metro, we're a small company with a big mission, guided by three values: set the standard, be curious, and thrive together.

As a hardware technician, you'll spend most of your day at the bench - diagnosing, repairing, and refurbishing laptops, Chromebooks, MacBooks, iPads, Microsoft Surface devices, and desktops. This is structured, hands-on, repetitive work. Every repair follows a standard operating procedure. Every device gets a full QA check. Every workspace stays clean and organized.

We're looking for someone who:

• Likes following a process and does it the same way every time
• Takes pride in doing it right, not just getting it done
• Can work at a steady, reliable pace with minimal supervision
• Asks questions early rather than guessing
• Wants to understand why a step exists, not just what to do

You don't need a technical background. If you come from assembly, quality inspection, warehouse kitting, food prep with standards, automotive work, or electronics as a hobby you may be a great fit. If you've ever used an SOP, followed a checklist, or can describe a personal system you use to stay organized and consistent, we want to hear from you.

What You'll Do

• Diagnose, troubleshoot, and repair Chromebooks, MacBooks, Windows laptops, iPads/tablets, Microsoft Surface devices, and desktops
• Perform common repairs such as screen and battery replacements and component swaps
• Complete full device refurbishment workflows including cleaning, reassembly, and final QA testing using checklists to ensure consistent, high-quality results
• Accurately review customer work orders and assess reported issues to identify the correct repair path
• Rotate across device types (Apple, Chromebook, Windows, Surface) as project needs shift
• Follow all quality control standards, ensuring each device meets required quality checks before moving to the next stage
• Maintain a steady, productive pace while consistently meeting team quality and throughput expectations
• Configure, image, and prep devices with white-glove care and enterprise-level precision
• Stage, organize, package, and prepare devices for delivery
• Record serial numbers/asset tags, repair notes, and device status updates accurately, and use company systems for ticketing, documentation, and basic workflow tracking
• Handle parts, tools, and devices responsibly
• Maintain a clean, safe, and organized workspace, and collaborate with teammates to streamline repair workflows and meet evolving client needs
• Communicate proactively with your team when you encounter unfamiliar issues, bottlenecks, or quality concerns
• Balance competing priorities and adapt to changing project needs while maintaining quality standards

Qualifications

Required

• High school diploma, GED, or equivalent
• No prior professional technical experience required.
• Reliable transportation to the Twin Cities warehouse location
• Ability to work on-site MondayFriday during scheduled shift hours
• Strong attention to detail with the ability to follow checklists, standard operating procedures, and structured workflows consistently
• Basic computer literacy (comfortable navigating operating systems, typing, and using web-based tools)
• Ability to lift up to 35 lbs
• Ability to sit and stand for periods throughout the shift
• Manual dexterity for working with small components, hand tools, and delicate electronics

Nice to have but not required

• Previous experience in a repair, refurbishment, assembly, or quality inspection role
• Some familiarity with computer hardware whether through prior work, coursework, self-built PCs, hobby repair, or personal tinkering
• Exposure to Chromebook, Apple, or Windows device hardware

Benefits

• 401(k) with 4% employer match
• Health, Dental & Vision insurance (employer pays 50% of employee premium)
• 100% employer-paid Short-Term and Long-Term Disability
• 10 days PTO + 10 days unpaid time off + 1 floating holiday + major holidays off
• Paid training + tech level progression (L1L3) + path to OEM and CompTIA certifications
• Parental leave and other legally required leave per applicable law

Equal Opportunity Statement

Gophermods is an Equal Opportunity Employer. We welcome applicants of all backgrounds, experiences, and identities and do not discriminate based on any protected characteristic. If you need a reasonable accommodation during the application or employment process, please let us know.

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