FINRA Licensed Contact Center Manager Job at Virtual Vocations Inc, United States

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  • Virtual Vocations Inc
  • United States

Job Description

A company is looking for a Contact Center Manager, Remote. Key Responsibilities Manage a diverse team of front-line Client Care Professionals and oversee contact center operations Analyze performance metrics and Voice of the Customer survey data to optimize team performance Partner with various departments to ensure compliance and enhance employee engagement Required Qualifications College degree or equivalent experience Five+ years of Contact Center experience with two years of leadership experience Knowledge of financial products and contact center operations Experience with systems such as Salesforce and Workforce Management Licensing requirements including FINRA Series 6 and 26 within 90 days of hire

Job Tags

Remote work

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