Job Description

Job Description

Job Description

At ServisFirst, Our Name is Our Mission.

DUTIES AND RESPONSIBILITIES

The Fraud Analyst reviews and analyzes customer account activity through Fraud prevention tools to avoid loss. The Fraud Specialist will investigate forgery and theft within customer’s accounts and transactions on behalf of the Bank.

The incumbent will:

• Perform daily review on various deposit and GL accounts for suspicious activity
• Utilize Fraud Detective to review check activity on customer accounts
• Submit and track check fraud and forgery requests
• Review debit card fraud disputes
• Work with the field regarding debit card fraud notifications and restrictions.
• Order new and replacement debit cards
• Research debit card requests
• Perform research on client accounts and take action to correct errors as required
• Assist with other areas within Deposit Operations as needed, and assist with special projects as assigned by Deposit Operation Supervisor
• Process garnishments and levies
• Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies

Note: Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job.

Note: Additional duties and responsibilities may be assigned.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• Minimum three (3) years of related experience
• Excellent communication skills, both verbal and written
• Experience using Microsoft Outlook, Word, and Excel
• Previous Deposit Operations experience preferred
• Knowledge of bank operations and products
• Knowledge of basic accounting
• Ability to deal with difficult issues involving multiple facets and variables
• Excellent customer service skills
• Knowledge of federal and state compliance laws

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

The physical requirements and environmental conditions of this position consist primarily of:

• Sustained standing and sitting
• Frequent use of PC, including typing or sustained attention to monitor
• Occasional lifting of basic office files or equipment up to 20 lbs
• Normal office environment with comfortable internal temperatures and low level noise

EOE/AA

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