Front Desk Agent Job at Hotelbeverlyterrace, Beverly Hills, CA

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  • Hotelbeverlyterrace
  • Beverly Hills, CA

Job Description

Job Description

Job Description

The Front Desk Agent plays a crucial role in providing welcoming and efficient service to guests at our hotel. This position involves managing guest check-ins, reservations, and handling inquiries or complaints with professionalism. Operating autonomously on rotating shifts, the Front Desk Agent ensures a smooth and pleasant guest experience while coordinating with other departments such as housekeeping.

 

Responsibilities

  • Manage guest check-in and check-out processes efficiently
  • Handle reservations and update guest information accurately
  • Deliver exceptional customer service and address guest inquiries
  • Resolve guest complaints promptly and professionally
  • Answer and route incoming phone calls
  • Process payments and maintain accurate financial records
  • Coordinate with housekeeping to ensure guest room readiness

 

Preferred Qualifications

  • Entry-level experience in hospitality or customer service
  • High school diploma or equivalent
  • Strong customer service and communication skills
  • Familiarity with reservation systems
  • Conflict resolution abilities
  • Attention to detail and time management skills

Job Tags

Rotating shift

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