Job Description

Housekeeper

This role requires availability during weekends, holidays, and morning shifts. This is a full-time position, with schedules based on business needs. Flexibility with scheduling is essential to support hotel operations and ensure consistent coverage.

Job Summary

The Housekeeper is responsible for cleaning and maintaining guest rooms and assigned public areas to hotel brand standards. This role supports an exceptional guest experience by ensuring rooms are clean, well-stocked, and guest-ready, while following safety procedures, proper chemical use, and establishing cleaning protocols.

Essential Functions

• Clean guest rooms and bathrooms according to established standards, including making beds, dusting, vacuuming, mopping, and sanitizing surfaces.
• Refresh and restock guest room amenities and supplies (e.g., towels, toiletries, tissue, coffee, and other items as applicable).
• Change linens; replace towels; properly collect and remove soiled linen and trash from guest rooms.
• Inspect assigned rooms for cleanliness, maintenance concerns, and missing/damaged items; report issues promptly to the appropriate department.
• Ensure rooms are set up consistently and meet quality expectations before marking rooms as clean/ready.
• Use cleaning chemicals and equipment safely and as directed, following all label instructions and PPE requirements.
• Maintain assigned housekeeping cart, supply levels, and storage areas in a clean, organized manner.
• Respond courteously and promptly to guest requests (e.g., additional towels, toiletries) and communicate with the front desk or supervisors as needed.
• Follow lost-and-found procedures; secure and report found items immediately according to policy.
• Follow all hotel safety, security, and emergency procedures; report hazards, accidents, or injuries promptly to management.

Other Duties

• Clean and maintain public areas as assigned (e.g., hallways, stairwells, lobby restrooms, elevators, back-of-house areas).
• Assist with deep cleaning projects, room turns, and special cleaning tasks (e.g., shampooing carpets, cleaning baseboards, washing walls) as scheduled.
• Support laundry operations as needed (e.g., sorting linen, folding towels, delivering clean linen to floors).
• Assist other departments during downtime as assigned.
• Maintain a clean, professional uniform and personal appearance and contribute to a hospitable service atmosphere.
• Perform other duties as assigned.

Education & Experience

• High school diploma or equivalent preferred.
• Previous housekeeping, hotel, janitorial, or similar cleaning experience preferred (training provided).

Knowledge, Skills & Abilities

• Ability to follow detailed cleaning procedures, checklists, and safety instructions consistently.
• Ability to work independently, manage time, and complete assigned rooms within required timeframes.
• Attention to detail and commitment to cleanliness and quality standards.
• Ability to communicate effectively with guests and team members (verbal and written English preferred).
• Ability to maintain confidentiality and professionalism when working in occupied guest rooms.
• Ability to work in a 7-day per week, 24-hour per day business environment, including weekends and holidays as scheduled.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Frequent standing and walking for extended periods throughout an 8-hour shift; may include walking long distances between guest rooms and service areas.
• Frequent bending, stooping, kneeling, crouching, reaching (including overhead), and twisting while cleaning guest rooms, bathrooms, and public areas.
• Frequent pushing/pulling and maneuvering of housekeeping carts, vacuums, and other equipment in corridors, elevators, and occasionally on ramps or uneven surfaces.
• Frequent repetitive use of hands/arms for wiping, scrubbing, vacuuming, making beds, lifting mattresses, and carrying items; requires hand/eye coordination and grip strength.
• Ability to lift, carry, push, or pull items up to 30 lbs frequently (e.g., linens, trash bags, cleaning supplies) and up to 50 lbs occasionally with assistance or equipment as needed.
• Work is performed in guest rooms, corridors, stairwells, and public areas with exposure to cleaning chemicals, dust, odors, and bodily fluids/trash; may require use of personal protective equipment (PPE). Environment may include wet/slippery surfaces, moving carts in tight spaces, varying temperatures/humidity, and moderate noise levels typical of hotel operations; work pace may be fast to meet room turn times.

No immigration or work visa sponsorship will be provided for this position.

Uniland Hospitality is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.

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