Job Description

Housekeeping & Laundry Supervisor

We are a premier Continuing Care Retirement Community (CCRC) offering an elevated lifestyle defined by exceptional hospitality, refined dining, and personalized service. Our residents expectand deserverestaurant-quality experiences delivered with warmth, professionalism, and meticulous attention to detail.

Roland Park Place (RPP) is the only full-service, accredited, nonprofit continuing care retirement community in Baltimore City and a recognized leader in aging services for older adults and their families. We offer the best of both worlds: unparalleled access to city living paired with the comfort and convenience of a serene, suburban-style campus. Set within a beautifully landscaped, park-like environment, our community features breathtaking views of the Baltimore skyline.

Discover why Roland Park Place is ranked the #1 CCRC in Maryland, #5 in the nation, and proudly certified as a Great Place to Work.

What you will be doing:

• The Housekeeping & Laundry Supervisor supports the daily operations of the Housekeeping and Laundry Departments, ensuring an exceptional standard of cleanliness, safety, and service throughout the community.
• Leads front-line staff, conducts inspections, provides training, coordinates daily work assignments, and ensures timely completion of resident and department needs.
• Upholds luxury hospitality principles and contributes to a warm, welcoming, and safe environment for residents, guests, and team members.
• Ability to work with courtesy and professionalism in resident homes.
• Participate in safety audits and assist with regulatory readiness activities.
• Perform regular inspections of completed work and conduct follow-up training where needed. Maintain accurate daily logs, inspections, and assignment documentation.
• Coach team members through real-time feedback, training, and service modeling.
• Follows all safety protocols, infection-control procedures, and emergency preparedness guidelines.
• Provide day-to-day supervision and guidance to housekeeping and laundry associates.

What we are looking for:

• Ability to uphold our core values, follow policies and procedures.
• Must be able to take initiative to always find a way to say yes to both our residents and staff.
• Able to work a flexible schedule, have reliable transportation, and be on time for scheduled shifts.
• Most importantly, have a positive attitude and be able to smile at all times (even under a mask).
• Ability to lead and inspire.
• HS Diploma/GED preferred.
• 1-2 years previous housekeeping, laundry, or environmental services supervisor experience preferred.
• Strong communication, leadership, and organizational skills.
• Familiarity with cleaning techniques, laundry operations, equipment, and safety protocols.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Proficiency with work order or facility management systems is a plus.

What we offer:

Our full-time associates are offered competitive wages and a best-in-class benefits package, which includes:

• medical/dental/vision insurance (single or family coverage, effective 1st of the month following 60-days of employment)
• company-paid life insurance/short-term disability/long-term disability
• legal plan
• identity theft protection
• pet insurance
• group critical illness insurance
• hospital indemnity insurance
• paid sick/vacation/9 paid holidays (including your birthday)
• 403(b) retirement with 4% company match
• free meals
• free area attraction tickets
• tuition reimbursement
• employee hardship fund
• employee assistance program
• free on-site parking
• discounted MTA passes
• free education/training classes
• Now offering PayActiv (daily pay option)

We have a culture of development and offer further career opportunities and advancement for our associates.

Come join us at Roland Park Place and see why we continue to be the #1 CCRC in Maryland, #5 in the Nation, and Certified as a Great Place to Work.

Monday - Friday 8:00 AM - 4:30 PM with potential weekend rotation.

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