Job Description

Repair Technician

Trafera is an industry leader in delivering innovative IT products and integrated solutions for K-12, higher education, state and local governments and expanding to commercial markets. Headquartered in Arden Hills, MN, and supported by strategically positioned service centers in the Twin Cities, Louisiana, North Carolina, Oklahoma, and West Virginia, we are uniquely equipped to meet the diverse needs of our customers.

We are committed to creating a welcoming and inclusive workplace that respects and values diverse perspectives and talents. Our shared values of embracing growth and continuous improvement, making connections, being dependable, maintaining integrity by doing the right thing, and taking action drive our culture and serve as a guide for how we treat one another and accomplish our work.

Your contributions as a member of our Repairs team will play a vital role in maintaining our strong customer partnerships, enabling them to manage their technology, connectivity, and security needs so their organizations are equipped to solve today's challenges and shape tomorrow.

The Repair Technician is responsible for diagnosing and repairing defective customer systems in accordance with established processes and guidelines. This will include interpreting warranty entitlement coverage, determining needed parts under the correct entitlement, documenting information, and following established timeframes and standards. In doing this work, you will be expected to efficiently use your time to meet individual repair KPIs while maintaining quality and accuracy.

Competencies:

Nimble Learning - Collaborates - Customer Focus - Instills Trust - Action Oriented

Courage - Persuaded - Decision Quality - Manages Conflict - Optimize Work Processes

Essential Responsibilities:

• Diagnose and repair defective devices by examining external and internal components to confirm reported deficiencies, validate deficiencies
• Determine part needed to fix described issue and impact to warranty entitlement
• Follow established processes to ensure accurate documentation of diagnosis and repair, parts needed for repair, inventory counts and parts utilization
• Repair devices by installing motherboards, screens, keyboards, and other computer components
• Effectively and efficiently work to achieve successful individual and team based quality and other performance standards
• Collaborate with internal team members to check quality of repairs

Minimum Skills, Abilities, and Requirements:

• High school diploma or GED
• 1 year of progressive experience in computer or electronic device repair
• Demonstrated problem-solving skills
• Strong written and verbal communication skills with the ability to effectively document and communicate repair needs
• Creative, and results oriented mindset with the ability to collaborate with others to identify and solve issues, make proactive recommendations
• Self-directed work style, able to work autonomously, prioritize and deliver results

Technology and Systems:

• ERP System (preferably Infor CSI)
• Microsoft Office Suite (especially Excel)

Essential and Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• When assisting other teams, prolonged periods of standing working on benches, bending over, or repetitive movement.
• Must be able to lift up to 30+ pounds at times.

Hours: Mon - Fri 8am - 4:30pm in Fort Wayne, IN

EEO Statement:

Trafera is proud to be an equal opportunity employer, providing equal opportunity to all employees and applicants based on an individual's qualifications, without regard to race, gender, religion, color, age, national origin, disability, genetic information, sexual orientation, gender identity, familial status, marital status, status with regard to public assistance, local human rights commission activity, amnesty, status as a covered veteran or any other protected factor in accordance with applicable federal, state and local laws.

The hiring process for successful candidates includes successfully completing a team interview and background check. We E-verify all new hires.

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