Senior Field Service Technician Job at Morris Business Solutions, Charlotte, NC

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  • Morris Business Solutions
  • Charlotte, NC

Job Description

Job Description

Job Description

About the Role:

Morris Business Solutions is a leading provider of office technology in North and South Carolina. We’re actively hiring a Senior Field Technician to take full ownership of a designated service territory — supporting and maintaining Xerox and Kyocera MFPs .

You’ll handle on-site service, troubleshooting, preventive maintenance, and serve as a second-level escalation point for other technicians. This role is designed for independent, self-motivated professionals who take pride in providing high-quality service.

What You'll Do:

  • Perform hands-on service and maintenance on Xerox and Kyocera MFP equipment

  • Respond to service calls and troubleshoot hardware issues in the field

  • Execute preventive maintenance

  • Provide second-level technical support for other technicians

  • Maintain accurate service records and communicate clearly with customers

  • Represent Morris Business Solutions with professionalism

Qualifications:

  • 5+ years’ experience servicing Xerox equipment (required)

    • Experience with PrimeLink and Versant is a plus

    • Fiery Experience is a plus

  • Basic computer skills

  • Strong diagnostic and problem-solving skills

  • Effective written and verbal communication

  • Valid driver’s license

  • Must be self-motivated and able to work independently

What We Offer:

  • 10% increase over your current pay (based on skill and experience)

  • Monthly bonuses (up to $270/month)

  • Annual Raises

  • 401K with company match

  • Health, dental, vision, and life insurance

  • Up to 5 weeks PTO + 8 paid holidays

  • Company-provided vehicle (take-home, fuel & maintenance covered)

  • Relocation assistance or Signing Bonus (if applicable)

  • Uniforms provided

  • Performance-based company trips (past trips: Key West, Greece, Ireland)

If you're a skilled technician looking for better pay, more responsibility, and a company that backs high performers — apply now.

Job Tags

Work at office

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