Job Description

Creative Project Manager

The Creative Project Manager serves as the operational hub of the Creative team, partnering with creative leadership, marketing partners, channel leads, and external vendors to ensure creative work is planned, prioritized, and delivered effectively. This role oversees creative projects from intake through final delivery, providing structure, visibility, and accountability throughout the creative development process. The Creative Project Manager manages timelines, resources, workflows, stakeholder communication, and production budgets while balancing business priorities with creative production requirements. This role serves as the primary liaison between the Creative team and internal marketing partners, aligning priorities, facilitating communication, and ensuring projects are executed efficiently while maintaining the quality and integrity of the creative work.

Responsibilities

• Manage creative projects from intake through final delivery and launch.
• Open, maintain, and manage all creative projects in Jira.
• Develop project estimates, timelines, milestones, and production schedules for creative requests.
• Monitor project progress and identify risks, bottlenecks, dependencies, and timeline conflicts.
• Keep projects on track through clear communication, follow-up, and issue resolution.
• Facilitate project reviews, approvals, and stakeholder alignment throughout the project life cycle.
• Partner with the VP of Creative to assign work across the team based on workload, expertise, and business priorities.
• Maintain visibility into team bandwidth and identify resource constraints early.
• Schedule and coordinate creative team meetings, project kickoffs, reviews, and stakeholder working sessions.
• Prepare agendas, document notes, track action items, and communicate next steps.
• Serve as the primary point of contact for internal marketing partners, channel leads, and business stakeholders.
• Clarify project requirements, deliverables, priorities, and timelines with stakeholders.
• Coordinate with external agencies, freelancers, photographers, production partners, and vendors as needed.
• Manage project changes, feedback, and revisions to maintain alignment across all parties.
• Develop realistic schedules based on creative production workflows and timelines.
• Account for concept development, production, review cycles, revisions, approvals, and contingencies.
• Manage the Creative department production budget on behalf of the VP of Creative.
• Track project expenses, invoices, estimates, and budget allocations.
• Support budget planning, reporting, and vendor management activities.
• Maintain project documentation, workflow records, and department reporting as needed.
• Maintain and optimize Jira workflows and project management processes.
• Ensure project data, timelines, and documentation remain accurate and current.
• Identify opportunities to improve project visibility, communication, and workflow efficiency.
• Support continuous improvement of creative operations and project management best practices.

Qualifications

• 5+ years experience in creative project management, creative operations, agency account/project management, or in-house creative marketing environments.
• Demonstrated experience managing creative projects from intake through launch.
• Successful experience working closely with designers, copywriters, creative directors, photographers, productions teams, and marketing stakeholders.
• Strong understanding of creative asset development and production workflows.
• Strong project management, organizational, and prioritization skills.
• Exceptional attention to detail and follow-through.
• Excellent written and verbal communication skills.
• Ability to balance business needs with creative development requirements in a fast-paced environment.
• Experience using Jira or similar project management platform.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams.
• Familiarity with Adobe Creative Cloud and creative production tools and workflows.
• Experience in retail, consumer brands, advertising, marketing, or creative agency environments preferred.
• Experience supporting photo shoots, video productions, and multi-channel marketing campaigns preferred.
• Experience managing creative budgets and vendor relationships preferred.

Behavioral Characteristics

The ideal candidate is highly organized, proactive, and detail-oriented with a strong sense of accountability and follow-through. This individual manages multiple priorities with urgency and precision, brings structure to complex workflows, and keeps projects moving through clear communication and disciplined execution. The role requires collaboration, service-oriented approach, balanced with the confidence to manage stakeholders, resolve conflicts, and drive alignment. The strongest candidate is adaptable, resourceful, and process-minded, with the ability to support creative quality while maintaining operational efficiency and business focus.

Work Environment

The primary environment for this role is a combination of an open office and a remote workplace. Considerable business is conducted using the telephone and computer technology. This role is expected to be on-site in Home Office 3 days per week on an ongoing basis. Note that all hybrid and remote work conditions are covered in the Company's current Remote Work Policy and Remote Work Agreement, incorporated here by reference. Travel may be required to stores, conferences or events up to 5% of the time.

Why Work for Shane Co.?

Joining #TeamShaneCo comes with a host of benefits designed to support you and your loved ones- we understand a supportive benefits package is key to a fulfilling work experience. As a family-owned business, we prioritize your well-being, recognizing that our success is a collective effort. Here's what we offer:

We offer a competitive base rate and an opportunity for a yearly bonus.

You'll enjoy a generous time-off package, including 3 weeks of vacation, and an annual float day. We value holidays and are closed on major ones. Plus, you receive a float day and paid volunteer day annually. We also value your work-life balance and keep favorable hours that provide a great retail experience to our customers while respecting your time and well-being.

We care about your family, and our benefits extend beyond standard offerings. In times of major illness, you can earn time off at full pay for self or family care. You'll also benefit from paid parental leave, an Employee Assistance Program, and assistance navigating medical complexities.

We value your health and provide you with paid sick time. Additionally, you can access competitive medical, dental, and vision plans, a 401(k) with company match, and flexible spending accounts. You can also enjoy voluntary benefits, including long-term disability, life insurance for dependents, and pet insurance. We also have a dedicated staff member who focuses on well-being and work-life balance, ensuring you thrive professionally and personally.

Enjoy a generous store and online discount, available for you and your family members.

Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers' milestone moments such as weddings, birthdays, anniversaries, and everything in between. Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day. If you love being part of a team as well as providing personal attention to every customer, this is the place for you!

range for this role is $76,000 -$94,000 annually. Your placement in the range is determined through interviews, a review of experience, knowledge, skills, balanced pay with other team members and alignment with geographic market data. Home office base pay ranges are based on the Denver market. We target most new hire offers toward the lower end of the listed range, but more demonstrated experience, knowledge and skills may result in a higher starting rate.

Home office positions are eligible for consideration for an annual bonus, based on total company performance. Amounts vary by role and are based on a percentage of eligible earnings for the fiscal year.

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