Job Description

Customer Success Account Executive

Are you passionate about enriching the lives of children and driving meaningful growth? Then join Peachjar! We are helping schools connect parents to their community so their children have a better future. We pioneered the shift to cloud-based flyer distribution, and today we're delivering the next generation of mobile and cloud technologies that help school districts revolutionize the way they deliver information to parents.

Peachjar is an ed-tech company boasting a professional, fun, and supportive environment where success is celebrated! Although the company is headquartered in beautiful San Diego, the following position is remote within the U.S.

The Role

We are seeking an ambitious, strategic, and career-focused Customer Success Account Executive. In this role, you aren't just providing supportyou are a trusted advisor and a growth engine. You will manage a dedicated book of business, ensuring our partners achieve maximum value while identifying opportunities to expand our impact within their communities.

You must be business-savvy, technically adept, and able to thrive in a fast-paced, team-oriented environment where your contributions directly influence the company's trajectory.

Responsibilities

• Conduct all interactions via email, phone, and video conference with a customer-centered focus and professionalism
• Make outbound calls to newly registered customers to explain the use, benefits, and best practices of the Peachjar platform.
• Use CRM to manage, respond to, and track a high volume of inbound customer email inquiries and requests tailored to existing customer needs that may include but are not limited to:
• Providing in-depth explanations of Peachjar benefits to organization short and long-term success
• Identifying additional distribution opportunities to increase program participation
• Developing solutions to address challenges they may be experiencing with a digital flyer platform
• Reviewing report metrics to discuss improvement opportunities
• Achieve monthly sales goals
• Sharing best practices for flyer design and campaign distribution
• Use online tools to research new potential program providers that fit within district customer criteria
• Collaborate effectively with other departments to support the company's mission, vision, and strategy

Requirements

• 3-5 years sales / phone / support / like-transferable experience
• Customer-centric mind-set, self-starter with ability to work independently
• Efficient and effective at multi-tasking
• Strong excel skills
• Has worked with a CRM (knowledge of Salesforce, a plus) to manage customer support and or sales
• Strong organizational, communication, and interpersonal skills
• Technologically savvy
• Bachelor's degree preferred

Compensation & Benefits

• Base Salary Range: $62,000 - $68,000 per year
• Variable Compensation: In addition to the base salary, this role is eligible for a performance-based commission structure with an annual earning potential ranging from $50,000 to $60,000 per year.
• Benefits: Peachjar offers a comprehensive benefits package, including:
• Medical, Dental, and Vision Insurance
• 401(k) retirement plan with company matching
• Competitive Paid Time Off (PTO) program plus generous paid company holidays
• Remote-first flexibility and a team-oriented environment where your contributions are celebrated.

Please be sure to include a cover letter to be considered.

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