Job Description

Technical Writer

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Technical Writer do at Fiserv?

As a successful Technical Writer, you will translate complex information into simple, polished and engaging content that helps clients understand how to install, set up and use Fiserv's products and services. You will play a key role in developing structured, AI-ready documentation that supports intelligent search, automation and chatbot experiences across our platforms.

What you will do:

• Create and maintain structured, component-based content designed for reuse, personalization and AI-driven delivery.
• Collaborate with subject matter experts to obtain an in-depth understanding of products and documentation needs.
• Use test environments to research Fiserv products and services and obtain screen samples for documentation.
• Leverage AI tools to accelerate content creation, editing, summarization, and quality improvement while validating accuracy and appropriateness.
• Partner with product, support, and AI teams to ensure documentation supports AI-driven experiences such as intelligent search and chatbot responses.
• Apply content transformation standards to convert legacy documentation into modular, metadata-rich topics optimized for modern delivery platforms.
• Estimate, track, and prioritize projects assigned; meet deadlines established by the team.

What You Will Need to Have:

• Bachelor's Degree in English, Technical Communications, Professional Writing or a related field preferred.
• 5-7 years of relevant technical writing experience.
• Knowledge of the Microsoft Style Guide and experience with department writing standards.
• Experience with Madcap Flare, HTML, Microsoft Word, SharePoint, Adobe Acrobat, SnagIT.
• Experience creating technical documentation in SDLC and Agile environments.
• Proficient in writing content in U.S. English.
• Experience using AI tools, (e.g., generative AI, content assistants) to support technical writing workflows.
• Understanding of structured authoring concepts, including topic-based writing, reuse and metadata.

What Would Be Great to Have:

• Experience writing user interface text and application screen content.
• Experience leading project teams and content transformation.
• Experience creating structured, semantically consistent content designed for AI consumption, (e.g., search, chatbots, and intelligent knowledge platforms).
• Knowledge of the banking industry, platforms, banking applications or online financial solutions.
• Experience with Fluid Topics, JIRA and Confluence.

Salary Range $55,000.00 - $90,000.00. These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Apply using your legal name. Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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